Last updated: June 2026
These Terms of Service (the “Terms”) are a binding agreement between you, or the business you represent (“you,” “your,” or “Client”), and Alder Rise (“Alder Rise,” “we,” “us,” or “our”). They govern your access to and use of the Alder Rise website at alderrise.com (the “Site”), the client portal and mobile application (the “Platform”), and any services we provide (collectively, the “Services”).
By accessing the Site, creating an account, or engaging our Services, you agree to these Terms. If you do not agree, do not use the Site, Platform, or Services. If you enter into a separate written service agreement with us, that agreement governs where it conflicts with these Terms.
Alder Rise is a lead-generation and digital-marketing agency based in Calgary, Alberta, Canada, serving trades businesses across Canada. You can reach us at info@alderrise.com.
You must be at least 18 years old and have the authority to enter into these Terms on behalf of your business. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that contain false information or are used in violation of these Terms.
Alder Rise provides digital-marketing and lead-generation services to trades businesses, which may include Google Ads and Local Services Ads management, paid social campaigns, landing pages, call tracking and recording, SMS and email automation, review management, reporting, and access to the Platform. The specific services included in your plan are described in your plan selection or service agreement. We may update, improve, or discontinue features of the Services with reasonable notice to active Clients.
All plans are month-to-month. Either party may cancel by providing 30 days’ written notice to info@alderrise.com. Your Services continue, and fees remain payable, through the end of the notice period. We may suspend or terminate the Services immediately if you breach these Terms, fail to pay, or use the Services unlawfully. On termination, your right to use the Platform ends, but the accounts, campaigns, and data described in Section 8 remain yours.
Advertising spend (e.g., to Google or Meta) is separate from our fees and billed directly by those platforms to your own accounts. It never passes through Alder Rise. Your use of those platforms is subject to their own terms and policies. You are responsible for the legality, accuracy, and policy-compliance of your business, offers, and ad content, and for any claims arising from them.
Advertising accounts, campaigns, landing pages, tracking numbers, and the lead and customer data generated for you are owned by you and are set up in your name. If you cancel, you keep them. We retain the right to use aggregated, de-identified data to operate and improve our Services.
You agree to:
By providing your contact details, you consent to receive service-related communications from us. Where the Services send SMS or email messages to your customers or leads on your behalf, you appoint Alder Rise as your agent for that purpose and you represent and warrant that you have obtained all consents required under Canada’s Anti-Spam Legislation (CASL) and applicable privacy and telemarketing laws, and that you will honour unsubscribe and do-not-contact requests. You are responsible for the content and lawfulness of messages sent on your behalf, and you agree to indemnify us for claims arising from them (see Section 16).
The Services may record inbound and outbound calls for quality, training, and attribution. You are responsible for ensuring callers are notified that calls may be recorded as required by law, and for using recordings in compliance with applicable privacy legislation.
The Site, Platform, and our software, branding, and content are owned by Alder Rise and protected by law. We grant you a limited, non-exclusive, non-transferable licence to use the Platform during your subscription. Creative assets, copy, and campaign materials we produce specifically for your business become yours upon full payment of the related fees.
Each party agrees to keep the other’s non-public business information confidential and to use it only to perform under these Terms, except where disclosure is required by law.
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. The Services rely on third-party providers (including Google, Meta, Twilio, Stripe, and others). We are not responsible for the availability, changes, suspension, or actions of those third parties, and your use of their services is subject to their terms.
Digital-advertising performance depends on many factors outside our control, including market conditions, competition, platform algorithms, your pricing, and the quality of your offering. We do not guarantee any specific lead volume, revenue, ranking, or return on ad spend. The Services and Platform are provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the maximum extent permitted by law.
To the maximum extent permitted by law, Alder Rise will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Services will not exceed the fees you paid to us in the three (3) months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless Alder Rise and its team from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your business, your ad content and offers, messages sent on your behalf, your breach of these Terms, or your violation of any law or third-party right.
Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party platforms, internet or telecommunications failures, acts of government, or other force-majeure events.
We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, for material changes affecting active Clients, provide notice by email. Continued use of the Services after changes take effect constitutes acceptance.
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in Alberta for any dispute that is not first resolved informally.
These Terms (together with any service agreement and our Privacy Policy) are the entire agreement between the parties. If any provision is held unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Section headings are for convenience only.